CREATIVE SERVICE

Unlike standard subscriptions where you create videos yourself, Managed Service gives you a dedicated team of designers, editors, and a project manager who handle everything from concept to delivery. You’ll also receive ongoing creative strategy for your video ads, ensuring higher production value, faster turnarounds, and less time spent managing video creation in-house.

Our team provides monthly strategic recommendations for video production, based on performance data, market trends, product relevance, and proven winning ad patterns — so you don’t need to create briefs or come up with ad ideas yourself. If you need an on-demand video outside of the monthly strategy, you can submit a Custom Campaign Request. The number of requests available depends on your package tier: - Tier 1: 1 Custom Campaign Request per month - Tier 2: 2 Custom Campaign Requests per month - Tier 3: 5 Custom Campaign Requests per month You’ll have access to a request form for quick and easy submission. Each request automatically generates a ticket and project board, allowing you to track progress at every stage. Please note: Custom Campaign Requests will also consume video credits, depending on the deliverables required.

A production plan is provided monthly at the start of each subscription cycle. This plan outlines how many videos will be produced and when they will be submitted throughout the month. For Custom Campaign Requests (on-demand videos), production typically takes 1–2 business days, depending on the complexity of the deliverables.

Revisions are typically completed within 1–2 business days after feedback is received. Each video includes up to 2 rounds of revisions. In cases where adjustments are required due to an error on our part, revisions will be provided at no limit until the issue is fully resolved.

Each video includes up to 2 rounds of revisions. Any corrections needed due to team error are covered without limitation.

Our Managed Service package provides everything you need to plan, produce, and deliver high-quality video ads every month. Included in all tiers: - Dedicated account/project manager as your main point of contact - Video designers allocated based on your subscription tier - Monthly creative strategy tailored to your goals and performance data - Production plan delivered at the start of each subscription cycle - Up to 2 rounds of revisions per video (with unlimited corrections if errors are found on our side) - Unlimited access to the self-service platform for creating videos on your own This ensures your campaigns stay consistent, high-performing, and aligned with your brand strategy.

If you are providing feedback on the overall project (such as timelines, deliverables, or general direction), you can leave comments through your project board, where all tasks and progress are tracked. If you are providing feedback on a specific video, you’ll use our video review platform, which allows you to comment directly on the video timeline and tag specific scenes, text, or visuals. Once your feedback is submitted, our team will review it, apply the revisions, and re-upload updated versions for your approval.

All your video projects are organized in a dedicated project board. From there, you can: - View the production plan and track progress - Access drafts and final files - Leave feedback and request revisions - Monitor delivery timelines The project board ensures everything is centralized, so you always have visibility into the status of your videos.

Yes. Even while your Managed Service projects are being handled by our design team, you’ll continue to have full access to Creatify’s self-service AI video creation tool. This lets you create videos on your own, test new ideas quickly, or produce additional content alongside the managed projects.

To help our team create effective video ads, you’ll be asked to provide: - Brand assets such as logos, fonts, and color guidelines - Brand identity including tone of voice and persona - Product visuals like images or footage (if available) - Campaign details such as target audience, goals, and messaging priorities - Previous campaign samples and performance data - Creative and visual preferences to guide style and execution Our team will combine these inputs with performance insights and creative strategy to produce your videos. If certain assets aren’t available, we can adapt using stock resources and custom design elements.

You’ll have a dedicated account/project manager as your main point of contact for all project-related communication. In addition, you can connect with us through: - Your project board, where updates, tasks, and feedback are tracked - Slack access to directly communicate with your Customer Success Manager and Head of Creative - Email or chat support for quick questions or assistance This ensures you always have a clear communication channel with both your strategic and creative leads, as well as the wider support team.

You can view examples of our work and case studies on our website’s managed service and case study pages.

If you exceed the number of video ads allocated in your monthly plan, additional ads can be purchased for $500 each. This allows you to continue creating high-quality video content without interruption, even during busier times.

Quality control is a top priority for us. Our Creative Director, along with the creative team, conducts weekly reviews of all video ads produced. During these sessions, we not only assess the technical quality and creativity of each ad, but also analyze performance metrics from previously successful campaigns to guide and improve the quality of future productions. This iterative process ensures that each video not only meets but exceeds industry standards and client expectations.

Our managed service video production package requires a minimum commitment of six months. This duration allows us to thoroughly understand your brand’s needs and deliver video content that aligns with your long-term marketing strategies. It ensures continuity and the opportunity to refine and optimize the video production process over time, resulting in higher quality and more impactful video content.

Yes. Before starting a full contract, you can choose between two options: - A free one-video demo project, so you can see the quality of our work. - A paid one-month pilot test, which allows you to experience the full workflow and collaboration process. After the demo or pilot, you can decide if you’d like to move forward with our six-month minimum contract.