How to Fix Your TikTok Account Suspension Issue

I'm going to show you how to fix the issue when your TikTok account is currently suspended. If you’re encountering this issue while trying to log in on your iPhone or Android phone, don’t worry — I’m here to help you fix it easily. Let’s get started without wasting any time.

Step 1: Take a Screenshot of the Problem

The first thing you need to do is take a screenshot of the issue you are facing. Once you've done that, go back to the TikTok app.

Step 2: Access the Report a Problem Section

Now, click on your main profile icon. Then, click on the three lines in the top right corner. After that, scroll down, and you'll find an option called Report a Problem. Click on it.

Step 3: Select Account and Profile Option

Once you're in the Report a Problem section, wait for a few seconds. Then, find and click on the Account and Profile option.

Step 4: Choose the Login Option

Next, click on the Login option. You will see a page with different options. Click on Suspended Account.

Step 5: Check If Your Account Is Suspended

Now, you will be able to check whether your account has been suspended. If it has, proceed to the next step.

Step 6: Report the Problem Again

Scroll down and click on Report a Problem again. Once again, select Account and Profile, then choose Login. Wait a few seconds.

Step 7: Select the "Other" Option

Now, select the Other option, and then click on Need More Help.

Step 8: Upload the Screenshot

Here, upload the screenshot of the issue you took earlier. After uploading, you need to write your appeal. You’ll find the appeal in the video description.

Step 9: Provide Your Information

After adding your appeal, make sure to include your full name, TikTok username, email address, and contact number.

Step 10: Submit Your Appeal

Finally, click on Submit. Within a few minutes, TikTok will review your appeal, and your suspended account will be reactivated. You’ll be able to log in to your TikTok account smoothly.

Steps to Appeal a TikTok Ads Account Suspension

1. Understanding the Issue

If you’ve logged into your TikTok Ads account only to see a red banner indicating that your account is suspended, or if you received an email stating the same, it can be a stressful situation. However, there are steps you can take to appeal the suspension and get back to running ads.

This guide will walk you through two methods for submitting an appeal, as well as common reasons why TikTok Ads accounts get suspended and how to avoid them in the future.

2. Method 1: Submitting a Support Ticket

The first way to appeal is by submitting a support ticket in your TikTok Ads account:

• Click on the question mark in the top right corner of your TikTok Ads account.

• Select "Customer Support" and then "Submit a Ticket" (or "Manage Tickets" if you’ve submitted tickets before).

• Choose "Account Review" as the category for your ticket.

• Provide the necessary details, such as your name, ad group ID (if relevant), and a reason for the appeal.

• Add any screenshots that help explain your issue and click "Submit."

Once submitted, you can track the ticket’s progress under "Manage Tickets."

3. Method 2: Using the 'Fix It' Button

If you see a "Fix It" button in the red banner, you can use this as a quicker way to submit an appeal:

• Click "Fix It," which will direct you to a page explaining why your account was suspended.

• Select "Appeal" and follow the prompts to submit your appeal.

If the "Fix It" button isn’t available, you can also navigate to the appeal page via "Tools and Settings" > "Account Setup."

4. Appeal Processing Time

TikTok generally takes around 48 business hours to respond to appeals. However, approval isn’t guaranteed, so it’s crucial to understand and avoid potential reasons for account suspension.

Common Reasons for TikTok Ads Account Suspensions

Knowing why accounts get suspended can help you avoid similar issues in the future. Here are some common causes:

Account Inactivity

• Accounts that aren’t active for extended periods may be suspended to prevent unauthorized activity. Running ads regularly can help avoid this.

Payment Information Issues

• Using a credit card that’s flagged on another account can lead to suspension. Use unique payment methods and account details for each TikTok Ads account.

Copyrighted Music

• Only use music from TikTok’s Commercial Music Library. Organic music used on your personal account can’t be used in ads.

Poor Landing Page Experience

• Landing pages that load slowly, lack required legal pages (like privacy policies), or contain excessive pop-ups can lead to suspension.

• Avoid changing the landing page content after ad approval, as this can be flagged by TikTok.

Duplicate Account Information

• Reusing payment details, billing addresses, or email addresses from previously suspended accounts can result in another suspension.

User Complaints and Policy Violations

• Ads flagged by users or those that violate TikTok’s advertising guidelines may trigger suspension.

5. Additional Resources

To understand TikTok’s advertising guidelines in detail, consult their Advertising Policies and Creative Guide. Familiarizing yourself with these policies will help keep your account compliant.